Chat with us
GUEST APP + ADMIN PANEL
IOS + ANDROID
ANALYTICS & MORE
EVENTS & MORE
Gilligan's Hotel & Resort was aiming to put most of its guest services in one digital space. To achieve that, 7Pillars created a guest app and a web-based admin panel for the hotel in order to help guests manage their bookings, room service, dining, loyalty points, etc. from one place.
The platform also provides hotel staff with a single point of access to organise the hotel room management, bookings, guest requests and dining, events, and various day-to-day activities. The hotel not only makes the guest experience much easier but also connects it with its internal operations
Do you have a similar idea?Hospitality
iOS, Android and Web Admin
Panel
Push notifications, digital room
key (NFC/BLE) and third-party
hospitality services
Guests need to manage bookings, dining, housekeeping and other services during their stay. And when these services are handled through different channels, the experience can become disconnected.
Meanwhile, hotel staff also need to oversee bookings, room status, guest requests and other operations across different workflows.
Thus, Gilligan's wanted to bring all these services in one digital platform, so guests can easily manage their stay and staff can easily handle day-to-day operations.
In response to the challenges, 7Pillars built a mobile and web app for Gilligan's Hotel & Resort to serve both guests and hotel staff. The app allows guests to manage room bookings, obtain digital room keys, book a dining table, contact housekeeping, manage loyalty points and much more, from one place.
The app also has a web-based admin panel created for hotel staff to help them manage bookings, dining, events, guest requests and other routine operations.
All in all, these developments allow hotel guests and staff to stay in touch in order to provide high-quality services and to enhance the experience of guests.
From booking to checkout, everything in one place
7Pillars incorporated AI into the platform to offer personalised recommendations to the guests based on their previous preferences in terms of dining, events, and hotel services. The AI-powered concierge helps guests find answers to their questions and make service requests without relying on staff all the time.
On the operations side, AI can help hotel analyse the guests' feedback and find patterns, thus improving the quality of service provided and speeding up the process of solving issues. As a result, the hotel understands its guests better and makes everyday services easier to access.
7Pillars approach to building Gilligan's digital experience
We defined the product vision, user journeys, and key financial workflows.
We designed a simple and intuitive experience across mobile, web, and the admin panel.
We built the applications, integrated Open Banking, and developed AI-powered financial insights.
We tested core features, validated integrations, and refined the user experience across platforms.
We delivered a scalable platform ready to support users and future product growth.
The final result was a digital platform that made hotel stay management a cakewalk for guests, while hotel staff got better control over bookings, guest requests and daily operations.
Reduction in check-in/check-out time
Increase in direct bookings
Repeat guest rate
Guest satisfaction
Testimonial
Partnering with 7Pillars to develop the Gilligan’s app has been a game changer for our business. We needed a digital solution that was not only user-friendly but could seamlessly handle our daily operational demands. The 7Pillars team understood our vision from day one, delivering a robust, beautifully designed platform that has significantly boosted our customer engagement and streamlined our internal processes. Their communication, technical expertise, and dedication to our success were outstanding throughout the entire project.
+61 (42) 108-3277
contact@7pillars.com.au
294A Station Street, 
